Refund & Replacement Policy

Effective September 4, 2026

Every CritterBloom item is made to order. Because each piece is produced especially for your order, we generally cannot accept returns or exchanges for choosing the wrong size or color, or for a change of mind. Please review the product images and size guide before ordering.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or different from what you ordered, contact us through our storefront within 30 days of delivery. Include your order number and clear photos showing the item and issue. Once verified, we will arrange a replacement or refund at no additional cost.

Lost packages

If tracking shows no delivery or your shipment appears lost, contact us as soon as possible. We will review the tracking information and work with our fulfillment partner on the appropriate resolution.

Approved refunds

Approved refunds are returned to the original payment method. Your bank or card provider may require additional processing time before the credit appears.

Need help?

Use the contact form on our storefront and include your order number so we can assist you quickly.